Dear Patients,

We have all graciously accepted changes in behavior and habits – from face masks, social distancing and fake elbow-shakes, to better hygiene, washing our hands more frequently, and even being mindful of what we touch. Our vocabulary now includes phrases like ‘flattening the curve’ and we talk about where to buy things like toilet paper and hand-wipes! The good news is that our efforts have made a difference and hospitals are seeing a decline in COVID-19 cases system-wide, and our state is anticipating a gradual decline over the coming weeks.

With this decline, we are starting to plan for a careful and safe resumption of usual office visits. Our Administrative and Clinical Staff are arduously preparing to return to work, and we are excited and looking forward to seeing you.

Here are some updates but keep in mind. We will be revising our methods as needed.

Our return will not be quite “business as usual” in the first few days, as precautionary measures require a gradual and slower pace in order to secure the best efforts to maintain additional safety and infection control measures.

OFFICE HOURS:

Starting Monday, May 11th our office will be staffed full time.  As we re-integrate, the first week will be reserved for administrative tasks and only emergencies will be seen by Dr. Friedler and Dr. Sudai.

We will return to seeing healthy patients for hygiene and dental visits on May 20th. Please call us to schedule both urgent and non-urgent appointments during our usual office hours. All patients will be seen by appointment only.

EMERGENCIES:

Anyone experiencing an emergency (bleeding, severe pain with swelling or trauma) must call the office. If you have an emergency, ask to speak to a doctor for a phone assessment before being seen in person. If your emergency is after-hours, please call Dr. Friedler directly at 203 605-2232. Please try to limit after-hours calls to true emergencies.

CORONAVIRUS SCREENING:

At the time of your appointment, our administrative staff will be screening you for recent travel, symptoms of COVID-19, and recent contacts with confirmed or suspected COVID-19 persons. This screening will be repeated upon your arrival at our office at the actual time of your appointment. We will also ask that you wash your hands upon arrival. We will take your temperature and obtain an oxygen saturation reading (pulse oximeter).

Please do not come to our office if you have any concerns that you may be affected by Coronavirus. Furthermore, if you are in a high-risk group or are immunocompromised, please consider rescheduling for a later date.

INFECTION CONTROL:

We have implemented increased infection control procedures, including minimizing time in the waiting room. For the time being, we ask all patients to arrive a few minutes early and call us from your vehicle until we give you the green-light to come up to our office suite. This will allow us to move you as quickly as possible to a dental treatment room. We will also ask you to be mindful of keeping a safe distance from the administrative staff in the front office when you arrive and when you go check out at the end of your visit.

FACEMASKS:

In addition to our Clinical Staff, our Administrative Staff will be wearing face masks while interacting with you. We also ask that you wear a facemask to your appointment. We believe this added layer of protection is appropriate at this time for all concerned. You do not need an N95 mask – a regular surgical mask or homemade fabric facemask will do. If you need a facemask, please let us know, we have a limited supply of extra masks that we can give to you. Once in the dental treatment room, it will be safe to remove the mask. Our dental operatories have HEPA Air filtration equipment and extensive infection control procedures in place.

NO VISITORS:

Without exception, all patients are asked to come to all office appointments unaccompanied, including partners and children.

RESCHEDULING APPOINTMENTS:

Our staff with be reaching out to you via phone to reschedule appointments that were canceled in March and April. If you do not receive a phone call in the next few weeks and wish to book an appointment, please feel free to call our office at 203 245-7575.

This unprecedented time brings unusual challenges. We are making every effort to safely and carefully reopen our offices in order to provide you with the dental care we all know to be essential to your overall health. As we move to resume services, please continue to be patient with us and let us know how we can do better. As always, we are all in this together.

Warm Regards,
The Friedler Dental Group